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Frequently Asked Questions Cover
For Patients
Frequently Asked Questions

Do I need an appointment?

Appointments are not necessary; you will need to contact our office prior to walking in to ensure availability and minimal wait times.


Will I have to pay anything at my visit?

Yes. All patients will pay either their insurance copay or an adjusted, often nominal fee based on household income. This nominal fee may be as low as $10.00.


Will I see the same provider at each visit?

Most likely - yes. You will be asked to select a primary care provider (PCP). HHS makes every effort to schedule your appointments with the PCP of your choice. If your PCP is out of the office and you need to be seen, you will be asked if you would like to see another provider.


My insurance card lists another doctor as my PCP. What can I do to have it changed?

You can call the customer service number listed on your insurance card and ask to have your PCP changed to one of our physicians. Be aware that some insurance companies will only make this change at the beginning of the month, so you may have to specify that you need the change to be effective immediately.


How do I get my records transferred from my current family physician to HHS?

You can visit our office and staff will help you complete the necessary paperwork to request that your records be transferred. Many times, if you request your records yourself, your doctor may charge you a fee.


Can I access my medical records online?

Yes. Provide the front office staff with your email address and ask to be given access to our patient portal. If you already have credentials to login to the patient portal, click here!

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